Frequently Asked Questions

pkr78 requires KYC (Know Your Customer) verification before processing withdrawals and to unlock higher deposit tiers. Accepted documents include a valid Pakistani CNIC (Computerised National Identity Card), a current passport, or a national identity card issued by the country of your residence. Documents must be clearly legible — blurry or cropped scans will be rejected. Processing typically takes one to two business days.

No. pkr78 enforces a strict one-account-per-player policy. Duplicate accounts — even if registered under a different email address or phone number — violate our Terms & Conditions. Any duplicate accounts detected will be closed and associated balances may be forfeited. If you have forgotten your login details, use the password reset flow rather than creating a new account.

You must be at least 18 years old to register and use pkr78 — or the higher minimum age required by the applicable operator or license jurisdiction. Age is verified during KYC. Any account found to belong to a person below the minimum age will be closed immediately and any balance forfeited. Please note that meeting the minimum age does not automatically make gambling lawful in your location — users in Pakistan must satisfy themselves that they comply with all applicable local laws.

On the login page, click "Forgot Password?" and enter your registered email address. A reset link will be sent to your inbox within a few minutes — check your spam folder if it does not arrive. The reset link expires after 30 minutes for security. Choose a strong, unique password that you do not use on any other platform. If you no longer have access to your registered email, contact support directly.

To close your account permanently, contact pkr78 support by email with your registered details and a clear request for account closure. Any remaining balance will be processed for withdrawal to your verified payment method before closure is finalised. If you are closing your account due to gambling concerns, we strongly recommend requesting self-exclusion instead — see the Security & Responsible Gambling section below for details.

pkr78 supports Pakistani Rupee (PKR / Rs) as the primary account currency for players based in Pakistan. All displayed balances, deposit amounts, withdrawal figures and bonus values are shown in PKR unless otherwise stated on the cashier page. This means there are no surprise currency conversion charges for players in Karachi, Lahore, Islamabad or anywhere else across Pakistan.

The cashier section lists all currently available payment options at the time of your deposit. Familiar Pakistani payment references commonly seen on platforms serving this market include mobile wallets such as Easypaisa and JazzCash, bank transfers via Raast, and traditional bank accounts at HBL, UBL, Meezan Bank and Bank Alfalah. Please note: the availability of any specific method is subject to change, and mentioning these names does not imply their endorsement of or support for gambling activity. Always confirm available options in the cashier at login.

Minimum and maximum deposit limits vary by payment method and account verification tier. As a general guide, many methods support a minimum deposit starting from PKR 500, with higher limits unlocked after completing full KYC verification. Maximum single-transaction limits can range from PKR 25,000 to PKR 100,000 depending on the method. Check the cashier page for the exact figures applicable to your account and chosen payment method, as these can change.

Withdrawal processing times depend on both the internal review stage and the payment method chosen. Most withdrawal requests are reviewed within 24 to 48 hours on business days. Once approved, funds typically arrive within one to three business days for bank transfers and often faster for mobile wallet methods. KYC verification must be complete before any withdrawal can be processed — unverified accounts cannot withdraw funds.

Common reasons for a withdrawal being declined or delayed include incomplete KYC verification, an unmet bonus wagering requirement, a mismatch between the withdrawal account name and the registered account name, or a pending security review triggered by unusual account activity. If your withdrawal has been pending for longer than three business days, contact pkr78 support with your transaction reference number for a status update.

pkr78 covers the full range of online gambling products: sports betting (including cricket, PSL, ICC tournaments, football, UFC and other major live sports events), live casino tables (baccarat, roulette, blackjack, poker), virtual slots with hundreds of titles, instant-win games, and virtual sports simulations. The sports betting section is particularly popular with Pakistani players during major cricket events and PSL seasons. Each product category has its own dedicated guide on the platform.

Yes — cricket is among the most popular sports betting markets available, covering Pakistan national team matches, ICC tournaments (World Cups, Champions Trophy), the Pakistan Super League (PSL), and bilateral T20 and ODI series. Markets typically include match winner, top batsman, total runs, over/under lines and in-play live betting during the match. Market availability depends on the operator's current schedule, so check the sportsbook section for live listings.

RTP stands for Return to Player — it is the percentage of total wagered money a slot game is designed to pay back to players over a very large number of spins. For example, a slot with 96% RTP theoretically returns PKR 96 for every PKR 100 wagered in the long run. RTP is a statistical average, not a guarantee for any individual session. Higher RTP slots generally offer better long-term value, but volatility (how often and how big wins occur) is equally important to understand before you play.

Live casino streams real human dealers from a professional studio directly to your device. You join a table, place bets using your account balance, and watch the dealer operate cards, roulette wheels or game show equipment in real time via HD video. Games include live baccarat, live blackjack, live roulette, and popular game-show formats like Crazy Time. A stable mobile or broadband connection is recommended — most players in major Pakistani cities like Karachi, Lahore and Rawalpindi should have no difficulty streaming.

pkr78 is designed mobile-first. The platform runs smoothly on Android and iOS smartphones and tablets via a mobile browser — no app download is required, though a dedicated app may also be available depending on your device and region. All core features — account management, deposits, sports betting, live casino and slots — are fully accessible on mobile screens. The interface uses large touch targets and simplified navigation to suit smaller displays.

A welcome bonus is a one-time offer available to new players making their first deposit. A typical structure might be a 100% match on your first deposit up to a specified PKR amount — meaning if you deposit PKR 5,000, the platform adds another PKR 5,000 in bonus funds, giving you PKR 10,000 to play with. Welcome bonuses are subject to wagering requirements (see the next question) and must be claimed within a specified timeframe. Always read the full terms before depositing to activate a bonus.

A wagering requirement specifies how many times you must wager your bonus amount before it can be converted to withdrawable cash. For example, a PKR 5,000 bonus with a 30x wagering requirement means you need to place a total of PKR 150,000 in qualifying bets before the bonus becomes real money. Different games contribute differently — slots often count 100%, while table games may count only 10%–20%. Always check the contribution rates in the bonus terms.

Yes — pkr78 regularly offers reload bonuses on subsequent deposits, free spins on featured slot titles, cashback promotions on net losses, and special event promotions tied to major cricket tournaments like the ICC World Cup or PSL season. Loyalty programs and VIP tiers may also reward consistent play with enhanced limits, dedicated account managers and exclusive bonuses. Check the Promotions section after logging in for your personalised current offers.

No — bonus funds are not withdrawable until the associated wagering requirement has been fully met. In most cases your real-money balance is used first; bonus funds are then drawn upon when your real-money balance reaches zero. Attempting to withdraw before completing wagering will result in the bonus balance being forfeited. If you prefer to play without a bonus and withdraw freely, you can decline or opt out of the welcome offer in the cashier before depositing.

Two-factor authentication (2FA) adds a second verification step at login — typically a one-time code sent to your registered mobile number or generated by an authenticator app. To enable 2FA, go to Account Settings and find the Security section. Follow the on-screen steps to link your phone number or authenticator app. Once active, every login requires both your password and the one-time code, making unauthorised access significantly harder even if your password is compromised.

pkr78 offers daily, weekly and monthly deposit limits as well as session loss limits — all set in PKR. For example, you might set a daily deposit cap of PKR 1,000 and a monthly loss limit of PKR 10,000. Limits can be lowered immediately and take effect at once; increasing a limit typically involves a cooling-off period to prevent impulsive decisions. These tools are available in the Responsible Gambling section of your account settings and are strongly recommended for all players.

Self-exclusion suspends your account for a chosen period — typically six months, one year, two years or indefinitely — preventing you from logging in, depositing or placing bets for that duration. It is irreversible for the period you select. To request self-exclusion, navigate to Account Settings > Responsible Gambling, or email support directly. Requests received by email are actioned within 24 hours. For a full step-by-step guide, visit our Responsible Gambling page.

If you are concerned about your gambling behaviour, several free support resources are available. Internationally recognised organisations include Gamblers Anonymous (ga.org), GamCare (gamcare.org.uk) and BeGambleAware (begambleaware.org) — access their websites directly for helpline details and self-assessment tools. You can also contact pkr78 support to request immediate account restrictions or self-exclusion. Problem gambling affects people across all backgrounds — from Peshawar to Faisalabad — and seeking help is a sign of strength.

pkr78 is an information platform and cannot provide legal advice. Pakistan has gambling restrictions under the Prevention of Gambling Act, 1977, and users are solely responsible for understanding and complying with the laws applicable to their location. pkr78 does not hold a Pakistani gaming license and does not claim approval from any Pakistani government authority, the PTA, the State Bank of Pakistan or any provincial body. Before participating in any gambling activity, please satisfy yourself that doing so is lawful in your jurisdiction.